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Case study · Mobile app · Civic tech
People City
A bilingual civic-reporting app for Tamil Nadu. Citizens report a pothole, broken street light, or water or garbage problem in under two minutes, then follow it until it's fixed.
At a glance
Website live · App coming soon to Google Play and the App Store
- iOS & Android
- English · தமிழ்
- Live district map
- AI emergency flagging
(01)The challenge
Citizens had no simple way to report everyday civic problems, get them to the right department, or see whether anything happened next.
What the product includes
- A six-step report flow with photos, short video, and voice typing in Tamil or English
- Locations matched to the official district, taluk, and village so complaints reach the right office
- Status tracking with a notification at every step, and reopening when a fix doesn't hold
- AI that flags dangerous reports as urgent, plus one-tap SOS for emergencies
- Joining an existing nearby complaint instead of filing a duplicate
- Public progress with private identities, and a live district map on the website
(02)Screens
Inside the app
Step 1 of the report flow: choosing the problem category 
App home screen with SOS, report, and quick-report categories 
Complaint details with map location and progress timeline 
One-tap SOS screen for emergencies
(03)Related services
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(05)Let's talk
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